State Farm Rating and Review
- U.S. News Overall Rating
State Farm doesn’t have a mascot or a spokesperson, but there’s a good chance you can sing along with the jingle, “Like a good neighbor, State Farm is there.”
State Farm’s average insurance rates are some of the cheapest in the country for most kinds of drivers, and it gets high marks from customers for service.
As a matter of fact, the convenience of having an agent in the neighborhood was a common point of praise from respondents in our survey. As one respondent said, “I know if I ever have a problem, I can visit their office and speak face to face with an actual person who is a member and supporter of our community.”
In fact, State Farm has been there in our neighborhoods for nearly a century now. State Farm was founded in 1922 by a farmer who turned to selling car insurance to farmers when his farm wasn’t bringing in enough money. In the decades since its founding, the company has expanded its business to include most kinds of insurance. It now holds 83 million policies of all kinds in the United States.
It’s also one of the best insurance companies in our rankings of nine of the top auto insurance companies in the country. It took second place after USAA, which is very strict about its military-family membership.
State Farm performed well when we looked at average rates for a variety of driver types, and it also scored highly among its policyholders for claims handling, customer service, and customer loyalty.
State Farm Pros and Cons
Third-lowest rates in our study
Second-highest customer satisfaction ratings
Lower average rates for drivers with one violation on their record
Highest rates for drivers with poor credit history
Customer satisfaction can depend on the individual agent or local office